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Steve Jennison, cq, left and seated, works with Fred Gluck, cq, standing and pointing at the computer screen, to best facilitate an answer for the caller. The Disaster Response Call Center, 444 Sherman St., Denver, Colo., has 15 volunteer call agents tak

Steve Jennison, cq, left and seated, works with Fred Gluck, cq, standing and pointing at the computer screen, to best facilitate an answer for the caller.  The Disaster Response Call Center, 444 Sherman St., Denver, Colo., has 15 volunteer call agents tak