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(Denver, Colorado, September 23, 2005) Cristina Gallegos (cq), a Medicaid technician, has a 1300 person case load. She says that she cannot stop thinking about work when she leaves as most of her cases are emergency ones - people needing to see if their Medicaid is active when they are at the doctor's office with sick children and they are denied, and other such problems. She says that she wants to do right by her clients but knows that she is not able to serve them to the best of her ability given her case loads. She receives 50 - 70 phone calls a day. (JUDY DEHAAS/ROCKY MOUNTAIN NEWS) Cristina Gallegos (cq)

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