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NYT55 - (NYT55) MELVILLE, N.Y. -- Jan. 10, 2005 -- PHONE-MONITORS-2 -- Monitors listen in on calls at Aon Consulting, one of the nations biggest third-party call center monitors, in Melville, N.Y. on Dec. 23, 2004. Nationwide, about 2 percent of the millions of calls made to call centers are monitored. (Maxine Hicks/The New York Times)

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