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NYT36 - (NYT36) COLORADO SPRINGS, Colo. -- July 9, 2004 -- DRIVE-THRU-OUTSOURCING -- Steve Bigari sits in his call center where operators take fast food orders for McDonald's restaurants as far-flung as Boston and Brainerd, Minn., and as near as a few miles at a call center in Colorado Springs, Colo., Tuesday, June 15, 2004. The call center speeds drive-through and restaurant orders by a few seconds each, making a sizeable imapct on order speed throughout the day. (Kevin Moloney/The New York Times

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